Scope
This Refund Policy explains how FanficLab handles refund requests for paid plans, subscriptions, and credit purchases. Because generating an audio drama may consume computing resources immediately after purchase or use, refunds are limited and subject to review.
Refund Eligibility
To be eligible for a refund, your request and account activity must generally meet all of the following conditions:
- the refund request is submitted within 7 days of the purchase date;
- at least 80% of the paid credits from that purchase remain unused;
- fewer than 10 audio drama generations have been successfully processed and charged against your credit balance after the purchase;
- the account is in good standing and has not violated our Terms of Service, payment rules, or anti-abuse policies;
- the request does not involve fraud, abuse, chargeback risk, or other misuse.
Submitting a request does not guarantee approval. We may approve, deny, or partially approve a refund after reviewing payment records, billing history, credit usage, task activity, account status, and any legal requirements that apply.
Non-Refundable Situations
Refunds are generally not available for:
- requests submitted more than 7 days after the purchase date;
- accounts with 10 or more audio drama generations successfully processed and charged against their credit balance after the purchase;
- purchases where more than 20% of the paid credits have been used;
- dissatisfaction with generated content, creative results, or other subjective expectations;
- charges for credits, subscription benefits, or service capacity that have already been used, consumed, delivered, or partially consumed;
- free credits, promotional credits, trial credits, coupons, credits granted without payment, or other non-paid benefits;
- failure to use credits or benefits before they expire or before the billing period ends;
- subscription renewals or current billing periods, even if you later cancel future renewal billing;
- technical issues outside of FanficLab's reasonable control, such as connectivity, local device, browser, bank, or third-party platform issues;
- accounts that violated our Terms of Service, payment rules, or anti-abuse policies.
How to Request a Refund
To request a refund, email support@fanficlab.com with the subject line Refund Request and include:
- the email address associated with your account;
- the order, invoice, or subscription reference, if available;
- the purchase date;
- a short explanation of the reason for the request;
- relevant billing details that help us review the request.
Submitting a request does not guarantee approval.
Review and Processing
After we receive a complete request, we may review account status, payment records, billing history, and credit usage to determine eligibility.
- We aim to review complete refund requests within 3 business days.
- Our support team may ask for additional information if the request cannot be reviewed from the submitted details.
- If approved, refunds are generally returned to the original payment method.
- Approved refunds typically take 5-10 business days to appear, but timing may vary depending on Stripe, your bank, card network, or payment provider.
Partial Refunds
In some cases, we may issue a partial refund based on service usage and the specific circumstances of the request. When considering a partial refund, we may review:
- the amount of service usage after purchase;
- the time elapsed since purchase;
- the credits consumed compared with credits remaining;
- the issue described in the refund request.
Partial refunds are reviewed case by case and do not follow a fixed formula.
Cancellation vs. Refund
Canceling a paid plan or subscription stops future billing but does not automatically refund the current billing period.
- Cancellation prevents future renewal charges.
- Refund returns payment for a current charge only if the request is eligible under this policy.
If you want to cancel future billing, contact support@fanficlab.com or use the billing management tools made available through the service, when applicable.
Policy Updates
We may update this Refund Policy from time to time. When we do, we will post the updated version on this page and revise the "Last updated" date. The updated policy applies to future purchases after it becomes effective.
Contact
For refund requests or questions about this Refund Policy, contact support@fanficlab.com.